Customer Service
Resolve issues faster with a shared inbox, ticketing, live chat and a self-service help centre, all connected to the same customer record as sales.
Support that keeps customers happy
Agents see the full customer history, so every conversation starts with context.
A shared inbox that scales
Route, assign and resolve tickets from email, chat and forms in one organised queue with clear ownership.
- Omnichannel ticketing
- Automatic routing and assignment
- SLA timers and priorities
Help customers help themselves
A branded knowledge base and customer portal deflect common questions and free up your agents.
- Knowledge base and help centre
- Customer portal
- Live chat with AI assist
Customer service features
Ticket management
Track every issue to resolution.
Shared inbox
One queue for the whole team.
Live chat
Real-time support on your site.
Knowledge base
Self-service answers for customers.
SLA management
Meet response and resolution targets.
Customer portal
Customers track their own requests.
Common questions
Yes. Tickets sit on the same customer record as deals and activity, so agents always have the full picture.
You can define SLA policies with response and resolution targets, and Kanhaxy tracks and escalates against them automatically.